Privacy Policy - Madera Group, Inc.

Effective date: October 16, 2026

Madera Group, Inc. ("Madera Group," "we," "us") is a custom cabinet maker in Greater Houston. This Privacy Policy explains how we collect, use, and protect your information when you contact us, request an estimate, sign up for text messages, or use our website, maderainc.com.

1. Information we collect

• Contact details you give us: name, mobile and other phone numbers, email address, and project or job address.
• Project details: measurements, photos, designs, selections, estimates, orders, and scheduling notes.
• SMS opt-in records: your mobile number, your consent, the date and time you opted in, the page or method you used to opt in, and your opt-out (STOP) requests.
• Messages and calls you send us.
• Basic website data, such as browser type and pages visited, that our website platform may collect.

2. How we use your information

• To prepare estimates, build and deliver your order, and schedule measurements, installs, and pickups.
• To send the text messages you agreed to receive: estimate, order status, scheduling, and pickup notices.
• To answer your questions and give customer support.
• To keep business, billing, and tax records.
• To meet legal requirements.

We do not sell your personal information.

3. Text messaging (SMS) No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties.

We use a messaging service provider only to deliver our texts to you. You can opt out at any time by replying STOP. Reply HELP for help. See our SMS Terms at https://maderainc.com/terms.

4. When we share information We share information only as needed to run our business and serve you, for example with service providers who help us send messages, process payments, or host our systems, and when the law requires it. These providers may use your information only to provide services to us. This sharing never includes SMS opt-in data or consent, as stated in Section 3.

5. Retention We keep customer and project records for as long as needed to complete your project, support warranty and service questions, and meet our legal, tax, and accounting duties. We keep SMS consent and opt-out records for as long as you are subscribed and for a reasonable period afterward to show compliance. When records are no longer needed, we delete them or make them anonymous.

6. Security We use reasonable administrative, technical, and physical safeguards to protect your information, including access limited to staff who need it. No system is 100% secure, but we work to protect your information.

7. Your choices

• Stop texts at any time by replying STOP.
• Ask us to see, correct, or delete your information by contacting us below. We will respond as required by law.

8. Children Our services are for adults. We do not knowingly collect information from children under 13.

9. Changes to this policy We may update this policy. We will post the new version on this page with a new effective date.

10. Contact us Madera Group, Inc. 109 Spooner St, Pasadena, TX 77506 Phone: 713-575-8798 Email: office@maderainc.com